Rider Policy

Booking a Ride: You may book a class up to 7 days out. All bookings can also be made up until the class scheduled time with the exception of being a new rider. If you are a new rider, you must be in studio 20-30 minutes before the class for setup or we will need to rebook you. This allows the Ride Pro ample time to prepare for class.

Waitlists: You will be pulled off the waitlist if a spot opens up prior to 2 hours before class time. Please be prepared to come to class if you are on a waitlist.

Cancellation & Rescheduling: Cancellations or no-shows occurring more than 8 hours before the scheduled class will not be considered a no-show and will not incur any fee. Cancellations or no-shows within 8 hours of the scheduled class will incur a $25 non-refundable fee.

Missed Class: Please show up to class to avoid a $25 charge for no-showing. It is important that you check-in on the iPads or with us to avoid this.

Arrive & Ride: The Rhythm Room may not be entered 5 minutes after the Ride begins. The room is dark and the bikes are close together. This is for your safety and the courtesy to other riders.

Device-Free Zone: To be courteous to others please silence or place your phone in your locker while in the Rhythm Room.

It`s Going to Get Hot: Please make sure you and your gear are fresh. Please wear deodorant while also dialing down perfumes, powders and colognes. It`s hard to ride when your neighbor`s odor is messing with your oxygen.

Play Well with Others: If you want to do your own thing during the ride, take a back row bike so you don`t mess with another rider`s vibe.

Stay & Ride: Please stay in your saddle until class ends. This is for your safety and courtesy to other riders. If you must leave early please let the Ride Pro know prior to class.